❓ Frequently Asked Questions

Here are answers to the most common questions about shopping with Blank G&A Homes.

🎨 Product & Customization

1. Can I customize the pet mat with any photo?
Yes! Upload a clear photo of your pet during checkout, or email it to us after ordering.

2. What if my photo isn’t perfect?
We’ll reach out if your photo isn’t suitable and help you choose one that works best.

3. Can I choose colors or background themes?
Yes, just add your preferences in the notes section during checkout or email us.

4. Can I preview the design before printing?
Yes! We’re happy to provide a digital preview if requested.

5. Are the mats machine washable?
Yes, our mats are designed to be durable and easy to clean—machine washable with cold water.

📦 Orders & Shipping

6. How long does order processing take?
Orders are processed in 1–3 business days before shipping.

7. What is the estimated delivery time?
USA: 5–7 business days. Europe: 10–15 business days. Other countries vary.

8. Do you offer tracking?
Yes! You will receive a tracking number via email once your item ships.

9. Can I change my shipping address after ordering?
Contact us ASAP. If your order hasn’t shipped, we can update your address.

10. Do you ship internationally?
Yes, we ship worldwide. Customs fees may apply based on your country.

💳 Payment & Billing

11. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, and more through Shopify’s secure checkout.

12. Is my payment information secure?
Yes, our website uses SSL encryption and secure Shopify checkout to protect your data.

13. Can I use a discount code?
Absolutely! Enter any valid promo code during checkout for a discount.

14. Will I receive an invoice or receipt?
Yes, a digital receipt is automatically sent to your email after checkout.

15. Why was my payment declined?
Double-check your card info, billing address, or try a different payment method. Still issues? Contact your bank or email us.

🛠️ Returns & Issues

16. Can I return a custom item?
Because each item is custom-made, we only accept returns for damaged or incorrect products.

17. What if my item arrives damaged?
Contact us within 7 days with photos and we’ll replace it at no cost.

18. What if I receive the wrong item?
Please email us immediately. We’ll make it right by resending your correct custom product.

19. Can I cancel my order?
Orders can only be cancelled within 12 hours of purchase, as we start production quickly.

20. Who do I contact for help?
You can always reach us at blankgahomes@hotmail.com or call +1 413-889-7202.

📞 Contact Information

• Company: BLANK G&A HOMES LLC
• Email: blankgahomes@hotmail.com
• Phone: +1 (413) 889-7202
• Address: 2800 Playing Otter Ct, Kissimmee, FL 34747, USA

Still have questions? We’re happy to help!